Operations Performance Partner (12 month FTC)

Overview

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. Join the Close Brothers Motor Finance Team where you will lead a high performing operational function within our Doncaster new business service centre.

Responsibilities

• Leading and managing Underwriters and Seniors within the New business service centre.
• Taking responsibility to drive the operational site performance.
• Managing the Partner Support function within your designated area.
• Creating, implementing, and managing action plans between Account Managers and partner Support Executives.
• Recruit high calibre employees, in support of the Recruitment Business Partner, within budget, headcount levels and temporary resource requirements.
• Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
• Deliver role induction and technical training and coaching to new joiners, reviewing performance during training periods and providing development feedback.
• Working closely with the Risk and Compliance teams to implement best practice and mitigate risk through 1st line oversight and implementing appropriate actions.

Qualifications and Experience

• A demonstrable track record in delivering excellent service delivery.
• The ability to build, develop and lead high performing teams.
• Excellent communication and interpersonal skills.
• Worked within regulation with key knowledge of FCA requirements in areas such as compliance, risk, and credit.
• An understanding of Service Excellence aligned with Commercial Acumen.
• The ability to analyse and interpret MI at a strategic level.
• An ability to write detailed, structured strategic plans and reports.
• The ability to drive performance/process improvement.

Desired Skills

• Demonstrable experience of underwriting Motor Finance applications and holding a set mandate.

Inclusive Hiring Statement

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back.