IT Technician (2nd & 3rd Line)

I’m excited to be partnering with a highly innovative organisation during an exciting period of growth. They’re seeking an IT Technician to play a key role in delivering and evolving their infrastructure across multiple sites, with a strong focus on networking and hands-on technical ownership.   Key Responsibilities Act as a senior escalation point for complex infrastructure, server, and network issues Deliver infrastructure and network projects (site rollouts, migrations, upgrades) Configure and manage network equipment, including switches, firewalls, and wireless environments Administer Windows Server, Active Directory, and virtualised environments Support and maintain Microsoft 365 / Azure services Perform root cause analysis and implement permanent technical solutions Support multi-site infrastructure improvements and standardisation Assist the service desk team with all levels of incidents during high workload periods, providing hands-on support where required  Experience Required Proven experience at senior support / infrastructure level Strong Microsoft stack: Windows Server, Active Directory, Microsoft 365 (Azure beneficial) Strong networking experience, including: Switch configuration (VLANs, port configuration, trunking) Firewall configuration (NAT, rules, security policies) Managing and troubleshooting LAN / Wi-Fi environments Experience with virtualisation platforms (Hyper-V and/or VMware) Demonstrable involvement in projects, migrations, and infrastructure delivery Comfortable in a hands-on environment, supporting both advanced issues and day-to-day support when needed  Due to the nature of the organisation, you must also: Be a UK Citizen Pass DBS and SC clearance Work 5 days per week on-site in Norwich  Why Apply Growing IT team with strong scope for career progression (managerial and/or technical) Opportunity to work across infrastructure, networking, and project delivery Varied role combining senior technical responsibility with hands-on work