Junior Consultant

Role-Service DeskMode-5 Days from MoorgateType-Retainer/FTESeeking a Junior Consultant with 1 to 3 years of experience in service desk operations proficient in Jira Service Desk and Windows Server supportJob DescriptionProvide firstlevel support and troubleshooting for service desk requests using Jira Service Desk Assist in managing and resolving incidents and service requests efficiently Support Windows Server environments by monitoring and maintaining system health Collaborate with team members to ensure timely resolution of user issues Maintain accurate documentation of incidents service requests and resolutions Participate in continuous learning to enhance service desk and technical skillsRoles and ResponsibilitiesUtilize Jira Service Desk to log track and manage service requests and incidentsProvide timely and effective support to endusers via phone email or ticketing systemDiagnose and resolve basic hardware software and network issues related to Windows ServerEscalate complex issues to higherlevel support teams when necessaryFollow established service desk procedures and workflows to ensure quality service deliveryCommunicate clearly with users to understand their issues and provide appropriate solutionsAssist in maintaining service desk knowledge base and documentationContribute to team efforts by sharing knowledge and best practices within the service desk family