Senior IT End User Computing Engineer - Circle Health Group

Senior IT End User Computing Engineer

Full Time - Permanent

Location: Hillington, Glasgow (must be able to travel to offices for training)

Salary: Up to £50,000.00 per annum (depending on level of experience, training and qualification)

This is a full‑time role for 37.5 hours a week. The role holder will be required to cover a shift rotation: 8–4, 9–5, 10–6.

Responsibilities

• Undertake typical break‑fix and support activities on all EUC related infrastructure, both on‑site and remotely, as required including general maintenance and system upgrades
• Support the delivery of services within agreed timescales and in accordance with SLAs
• Deliver the highest levels of support to Circle Health Group’s central infrastructure and other business critical systems
• Support the delivery of major EUC projects and change programmes
• Assist in the design, development and implementation of IT EUC infrastructure and services
• Manage the installation, support and maintenance of production systems to completion
• Take ownership of incidents ensuring coordination of resolving parties, effective communication to stakeholders and where needed, post‑incident review
• Actively participate in escalations to and from the wider IT Service Delivery team as required
• Provide mentorship and guidance to more junior members of the IT EUC and Service Desk teams

Qualifications

• Good (5+ years) experience in an end user computing, desktop support or similar role within a medium/large organisation (~£500M+ annual revenue, 6,000+ end‑users, 40+ different locations)
• Good (5+ years) experience in EUC technologies such as group policy management, Windows 7/10, physical hardware, Active Directory, Office 365, programming/scripting, mobile device management, desktop/application virtualisation, TCP/IP, LAN/WAN & Windows networking (DHCP & DNS)
• Good (3+ years) experience in image design and deployment technologies
• Good (3+ years) experience in vendor patching and patching technologies (Microsoft, 3rd party)
• Some (1+ years) experience in platform architectural design

Benefits

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre‑existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non‑contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry‑leading training and development opportunities