Principal Customer Success Manager

Senior Customer Success Manager (EMEA)

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- London, United KingdomLocation: Paddington:  3 Days onsite, 2 days remote. About Nasuni:Nasuni delivers a unified data platform for enterprises facing an explosion of unstructured data, combining storage and data services into a single hybrid cloud solution.

Nasuni’s approach enables business resiliency and better data management, while providing solutions that drive IT efficiency.

Its best-in-class solution also eliminates the need for additional cybersecurity measures or separate backup and disaster recovery.

The Nasuni File Data Platform replaces the friction associated with legacy infrastructure with optimized infrastructure flow, supporting modern enterprise expectations for data analytics and business insights.

Nasuni helps businesses transform data from an obstacle into an opportunity.

Guided by our leadership principles—Unify to Win, Innovate to Lead, and Level Up to Scale—Nasuni is creating the foundation for how modern businesses store, use, and unlock the value of their data in the age of AI. Summary of Role:The Senior Customer Success Manager (EMEA) is responsible for driving long-term customer value, adoption, retention, and strategic alignment across a portfolio of Strategic accounts.As a trusted advisor, you will partner closely with executive stakeholders and customer champions to ensure customers realize measurable business outcomes from their investment in Nasuni.

You will lead strategic engagement programs, Executive Value Reviews, adoption initiatives, and success planning while serving as a key advocate for the customer internally.This role operates within a pod-based account team structure, partnering closely with Account Executives, Technical Account Managers (TAMs), Solution Engineers, Support, and Product teams to deliver a world-class customer experience.

While not directly responsible for renewals or commercial transactions, the Senior CSM plays a critical role in identifying growth opportunities, mitigating risk, and enabling long-term customer success.This is a highly visible, customer-facing role ideal for someone who enjoys building executive relationships, driving business outcomes, and influencing customer strategy.

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Nasuni is not responsible for any fees related to unsolicited resumes.Nasuni is an equal opportunity employer.

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