Venue Sourcing Administrator

About Us:

If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.
At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the worlds most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.
Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&Es team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.
While we cant guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.
About the role:
We are looking fora Venue FindAdministrator to join our dynamic team in our Derby office. In this role, you willact as the primary customer contact for our incoming venue sourcing and meetingrequestsand this role is to work on an array of client accounts in a variety of industry sectors.Do you work in a Customer Service environment,seekto exceed client expectations, are used to dealing with multiple requests and working within Service Level Agreements?
Soundlike you? Read on!
As aVenue FindAdministration, you will:
Deliver an innovative, quality, venue find service that consistently exceeds clients expectations encompassing allmeetings, incentives,conferencesandexhibitionscategories.

To ensure relevant customer service levels are understood and consistently met or exceeded and to be suitably conversant in all relevant systems, and processes in line with customer requirements.

To be fully conversant with the BCD Venue Search booking platform and workin accordance withthe Venue Search Standard Operating Procedure.

Consistently apply anddemonstratevenue and destination knowledge to all customers.

Continually develop excellent and venue destination knowledge through building positive relationships with key supplier contracts, attendingfamiliarisationvisits, destinationworkshopsand webinars.

Work with the BCD Meeting & Events finance team to ensure that all invoicing and financial matters are delivered to the client in a proactive and efficient manner.

Youre good at :
Provencustomerserviceexperience.

Excellent communication skills along with a calm,positiveand collaborative approach.

Comfortable dealing with people at all levels both face to face and by telephone / email.

MSOffice skills including Excel, you will also have experience of entering and extracting data from databases.

Flexible and proactive approach to work, able to juggle multiple priorities and projects with resilience under pressure with an ability and willingness, along with the ability to adapt to change.?

You might also have :
Knowledge of meetings & events venues in the UK/overseas.

Venue booking system experience.

Proven negotiating and contracting experience with external suppliers. xwzovoh

Our Benefits for this role:
Life Assurance x1 your annual salary

23 daysholiday plus bank holidays

Birthday day off

Holiday Purchase Scheme - allowing up to 5additionalholidays days

Discounted rates on Hotels & Travel

Gym & Fitness Discounts?

Pension Scheme

Company Sick pay

Lifestyle Benefits

You should know:
This roleisHybridworkinginour Derby officewith some remote working

The shift patterns for venue search are 9-5:30, 8:30-5 or 9:30-6 on a rotate basis, with anhourslunch break

You maybe requiredto travel to attend company meetings / events orfamiliarisationtrips in the UK or Overseas

How to apply :
Click apply now to be considered