Leasehold Manager

Leasehold / Neighbourhood Officer - Norwich
Norwich, Norfolk

£19.00 per hour PAYE / circa £24.50 per hour Umbrella / 37 hours per week | 3 months initially | Potential Temp-to-Perm

Your new company

Hays is working in partnership with an established housing provider in Norwich to recruit an experienced Leasehold / Neighbourhood Officer.This is an initial 3-month temporary position with the potential for extension and the opportunity to become permanent for the right candidate.

Your new role

You will provide a comprehensive housing management service specifically supporting leaseholders and shared owners, acting as a key point of contact for residents while managing your own varied caseload.
Your responsibilities will include:

Managing leasehold and neighbourhood cases
Providing advice and guidance to leaseholders and shared owners
Carrying out estate inspections, home visits and property visits
Managing anti-social behaviour cases and breaches of lease
Investigating and resolving resident complaints and complex enquiries
Managing Section 20 consultations relating to major works
Processing applications for landlord consent and permissions
Ensuring residents understand their rights and responsibilities under their lease
Working alongside service charge and asset management teams
Liaising with contractors and other internal and external stakeholders
Supporting planned maintenance and improvement works
Supporting resident engagement and service improvements
Taking appropriate enforcement action where requiredWhat you'll need to succeed

You will ideally have previous experience within leasehold, homeownership, housing or neighbourhood management and be confident managing your own caseload.Experience within social housing would be particularly beneficial, alongside knowledge of leasehold legislation, Section 20 consultation, resident case management, ASB and neighbourhood services.Applications are welcomed from candidates who have previously worked as a Leasehold Officer, Homeownership Officer, Housing Officer, Neighbourhood Officer, Leasehold Services Officer or Home Ownership Specialist.A full UK driving licence and access to your own vehicle are required for this role.

£19.00 per hour PAYE / circa £24.50 per hour Umbrella
37 hours per week
Initial 3-month contract
Potential for extension
Temp-to-perm opportunity
Norwich-based housing opportunity
Opportunity to work across both leasehold and neighbourhood housing servicesWhat you need to do nowIf you're interested in this role, click'apply now' to forward an up-to-date copy of your CV, or contact Adam Tooley at Hays for a confidential discussion.

Email:
Telephone: (phone number removed)

If this job isn't quite right for you, but you are looking for a new position within Housing Management, Leasehold or Supported Housing, please contact me for a confidential discussion about your career.

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