Strategic Account Manager

Our client, a growing and highly successful business within the industrial/manufacturing sector, is looking to appoint an ambitious Strategic Account Manager to join their commercial team on a full-time, permanent basis. This is a high-impact role focused on managing and growing an established portfolio of UK and Ireland customers. You will be responsible for protecting existing revenue, building strong long-term relationships, and identifying new opportunities to increase profitable growth. This is not a passive account management role – it requires a proactive, commercially minded individual who enjoys building relationships, spotting opportunities, and driving results. Key Responsibilities: * Manage a portfolio of established customer accounts across the UK & Ireland * Build strong relationships with multiple stakeholders within customer organisations * Conduct regular account reviews and proactive customer contact * Identify opportunities for upselling, cross-selling and new applications * Protect existing revenue by identifying risks and preventing churn * Create and manage customer growth plans and commercial proposals * Maintain accurate CRM records, forecasts and pipeline activity * Work closely with internal sales, customer service and operational teams * Support onboarding of new customers and ensure smooth handovers The Successful Candidate: * Previous experience in Account Management, Key Accounts or Client Growth roles * Proven ability to retain and grow customer accounts * Strong commercial awareness and confidence negotiating with customers * Excellent communication and relationship-building skills * Highly organised with the ability to manage multiple priorities * CRM experience (HubSpot, Salesforce or similar) * Proactive, driven and results-focused approach * Experience within manufacturing, construction or technical products would be advantageous If you are a commercially focused Account Manager looking for a role where you can genuinely make an impact, we would love to hear from you. If this role looks like the new challenge that you are looking for please apply via the advert or contact Emma at Eclectic Recruitment. We endeavour to reply to every candidate, every time but if you haven’t heard back within 10 days please understand that you have unfortunately been unsuccessful for this position or the position has been filled. Please call the office or send an email to discuss other potential positions