Product Manager - UC and Contact Centre

Product Manager - UC and Contact Centre Location: Remote Salary: £60k Role Profile We are seeking an experienced and commercially driven Unified Communications & Contact Centre Product Manager to lead the strategy, development, and growth of a portfolio spanning UCaaS, CCaaS, SIP, and voice services. Key Responsibilities Own and develop the product roadmap across UCaaS, CCaaS, SIP, and voice solutions Drive product innovation and lifecycle management from concept through to launch and optimisation Monitor market trends, customer requirements, and competitor activity to maintain a competitive portfolio Support pricing, licensing, and go-to-market strategy alongside Commercial and Sales teams Build strong relationships with vendors and technology partners Translate technical capabilities into compelling customer propositions Work closely with Operations to ensure high service standards and successful delivery Skills & Experience Proven Product Management experience within UCaaS, CCaaS, telecoms, or cloud communications Strong knowledge of Microsoft Teams Phone, Direct Routing, SIP, and contact centre platforms Understanding of legacy voice technologies including PBX, ISDN, and PSTN Commercially aware with experience supporting business cases and pricing models Strong stakeholder management and cross-functional collaboration skills Ability to balance technical understanding with customer and commercial outcomes Desirable Exposure to AI-driven CX technologies such as conversational AI or sentiment analysis Understanding of telecoms compliance and regulatory frameworks including GDPR and Ofcom Experience within a managed services or technology services environment Top of Form Bottom of Form ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy