Head of Service Delivery: Lead Operational Excellence

Screened

Greater London

Posted 1 week ago

About the role

Sword Group is seeking a Head of Service Delivery Management to lead and mature our service delivery function across a diverse portfolio of managed service customers in the UK. The role emphasizes governance, operating model design, and senior stakeholder engagement to ensure outstanding service performance.

You will build high-performing teams, set governance standards, and drive continual improvement initiatives to elevate service maturity and customer satisfaction.

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About this listing

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