Business Analyst- Trade Finance/Customer Journey - London OR Edinburgh - Hybrid working - 1 year contract inside IR35 - Good Market Rate

Hawksworth are hiring for a Business Analyst with significant Trade Finance product experience and Customer Journey digital experience on a Contract basis, Inside IR35, paying good market rates, on a 1 year contract.

Location, Either London or Edinburgh.

Hybrid working, x2 days onsite, x3 days remote.

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.

The job:

We are looking for a Customer Journey Manager (Business Analyst) who has expertise in the financial sector, ideally banking, strong Customer Journey experience (mapping/ service design/ client journeys) along with experience within Trade Finance.

Key Skills & Experience:

• Strong domain experience in Trade Finance
• Solid understanding of end-to-end trade workflows and client journeys
• Proven experience in customer journey mapping / service design
• Ability to translate client needs into product and technical solutions
• Strong stakeholder engagement and communication skills
• Familiarity with cloud, data, and modern architecture patterns
• Experience working in Agile / hybrid delivery models
• Understanding of governance frameworks and design review processes
• Ability to manage complex, multi-system dependencies

Desirable

• Experience with Trade platforms (e.g., Surecomp, Finastra, FIS, Credble, etc.)
• Worked in similar Customer Journey Mapping / Transformation roles. xwzovoh
• Knowledge of Trade digitisation initiatives (if applicable)

If this is you, please apply now! You can also reach out to me at

Thank you.

Remote working/work at home options are available for this role.