Customer services/Marketing Apprentice

Job Title: Customer Service Apprentice

Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.
Full time on the job training working with third party supplier, you will build on your customer service skills and qualify with a level 2 or 3 apprenticeship.
You will earn a monthly salary as you learn the ropes whilst getting structured training on the job at one of our branch's
Location: Peterborough
Hours : Full Time 40 hours Mon-Fri
Benefits :
30 days holiday (including bank holidays)
Company pension scheme
Employee discount scheme
Funded Summer and Christmas events
Cycle to Work Scheme
Discounted car hire rates
The Role:
As a Customer Service apprentice, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.
Main Duties
Identify and exceed customer requirements
Ensure all administrative tasks are completed daily
Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements
Maintain a full understanding of retail rental procedures
Consistently comply with the Switch process
Answering phone calls and responding to emails
Skills, Experience, and Qualifications Required
GCSE required in Math and English
Communication skills
Strong administrative skills
Proficient computer skills
About us:
Switch is the largest privately owned leasing company in the UK with 81 locations nationwide. xkybehq
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!
APPLY NOW and join us!