Delivery Manager, 24/7 Cloud Ops & Observability

Critical Cloud Limited in Cardiff is seeking a Delivery Manager to oversee customer accounts for their flagship service, Critical Support. You'll coordinate customer onboarding, manage service delivery, and ensure SLA adherence, working closely with technical teams and customer executives.

The ideal candidate will have 1-3 years in a customer-facing role within IT services and demonstrate strong communication, organizational, and technical understanding. The position offers opportunities for career growth in a supportive environment.