Global Service Delivery Leader, ITIL & Multi-Contract

Sword Group

ScreenedContract

Aberdeen City, Scotland

Posted 3 days ago

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About the role

A leading technology provider in Aberdeen is seeking a Service Delivery Manager to lead service delivery improvements. You will manage performance against KPIs and SLAs while developing effective processes aligned with ITIL. The role involves overseeing service delivery across multiple contracts, enhancing customer relationships, and fostering a collaborative team environment. An ITIL qualification and experience are essential, alongside strong communication skills. This position offers flexible working arrangements and a comprehensive benefits package. #J-18808-Ljbffr

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