AI-Driven Technical Writer for Customer Success

Amazon

ScreenedJust posted

Swansea, Wales

Posted 1 day ago

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About the role

Amazon Swansea is seeking a Technical Writer to own the documentation lifecycle for a product-led support function, covering help guides, SOPs, and in-app communications. You’ll collaborate with product, engineering, and support teams to ensure customer-centric content that drives ticket deflection and self-service success.

Responsibilities include creating guides for an AI support bot, developing SOPs, supporting product launches, and maintaining a robust content lifecycle with ongoing reviews

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