Customer Service Administrator

Customer Service Administrator Salary: £25,000 - £28,000 per annum (dependent on experience) + performance-related bonus Hours: 37.5 per week - Mon-Thurs , Fri 08.30-14.00 Overview This German-based manufacturer specialises in high-quality window and door hardware, ventilation solutions and access control systems and is renowned for its high quality of products. As a Customer Service Administrator, you are responsible for delivering high-quality customer service and administrative support using SAP and CRM systems. You will process sales orders, manage records, handle purchase ordering, resolve enquiries and support cross-functional teams. Benefits: * Annual bonus based on group, subsidiary and personal performance. * 20 days holiday entitlement rising to 23 days after 5 years of service + Bank holidays + Christmas shutdown. * Training and development. * Bike2Work Scheme. * Salary Sacrifice EV Car Scheme * Hybrid working opportunities Requirements: * 1–3 years’ experience in customer service, procurement support or administration, ideally within manufacturing, distribution or B2B environments. * Practical experience using CRM and SAP (or similar systems) * Strong MS Office skills, especially Excel (VLOOKUP/PivotTables) and Outlook. * Excellent verbal and written English; confident telephone manner. * Customer- and supplier-focused, organised and able to prioritise multiple tasks under pressure. * Valid UK driving licence * Possible travel to other sites within the UK and Europe as required. * Strong attention to detail and problem-solving mindset * Effective prioritisation and time-management. * Resilient and collaborative team player with good interpersonal skills. Key responsibilities: * Process customer sales orders, order changes and returns in SAP. * Create and manage purchase orders and goods receipt coordination in SAP. * Handle customer claims from receipt to resolution, maintaining accurate records and updates. * Maintain and update customer and supplier master data in SAP and the CRM. * Raise purchase requisitions, issue purchase orders and monitor supplier confirmations and lead times. * Respond promptly to customer and supplier enquiries by phone, email and Salesforce CRM cases; escalate as necessary. * Liaise with Sales, Procurement, Finance and Product teams to resolve operational queries. * Prepare routine reports and KPIs from SAP and CRM (e.g., order volumes, PO status, backlog, case response times, customer satisfaction metrics). * Support month-end order invoicing, credit notes, supplier invoice matching and reconciliations. * Ensure compliance with company policies and data protection (UK GDPR). * Contribute to process improvement initiatives and maintain accurate process documentation