Store ManagerGlasgow Byres Road - Strathclyde

What will this role involve?

As a Store Manager you will be responsible for a strong team and tasked with driving turnover and revenue for the store based on lean principles. Keeping a close focus on financial KPIs—including wages, wastage, and shrinkage—will form a key element of the role, together with non‑financial KPIs such as customer service, customer feedback, internal audit, standards and compliance.

Responsibilities

• Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty.
• Drive a culture of excellent customer service—ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through a high level of product knowledge while highlighting relevant promotions and upselling.
• Ensure the store team understands all sales and KPI targets and are supported to exceed them while identifying and improving performance issues where required.
• Manage and minimise all controllable costs efficiently and within planned budgets.
• Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relations.
• Recruit, develop and retain high‑calibre colleagues that reflect the Ryman and TPRG values and behaviours.
• Ensure effective planning of store resources to profitably operate the store within agreed budgets.
• Drive a culture of coaching and development within the store.

Qualifications and Attributes

• Passion for the Ryman Brand and our associated companies.
• Passion for exceeding customer expectations.
• Enthusiastic, driven and focused on achieving results.
• Self‑motivated with an ability to work well independently and as part of a team.
• Confident approach towards maximising sales opportunities.
• Ability to handle multiple tasks and challenges while meeting deadlines.
• Ability to adapt to change; the pace is fast and every day is different.
• Willingness to "roll up your sleeves" and get stuck in.
• Commercial awareness with a confident approach towards maximising sales and proactively seeking opportunities.
• Problem‑solving skills with the ability to propose effective solutions.
• Strong communication and collaboration skills.
• Dedicating to learning and developing own skills and those of the team.
• Flexibility towards working hours and location.
• Strong background in team management.

Benefits

• Competitive pay package.
• Company pension scheme with the option to enhance.
• Generous holiday allowance, including an extra wellbeing day.
• Training programme to help you excel in your role.
• Apprenticeship programmes to further build your skills.
• Access to mental health first aiders, wellness sessions and support groups.
• Exclusive discounts across all brands and through the benefits hub.
• Cycle2Work scheme.
• Long‑service and recognition awards.
• Colleague referral scheme.
• Company and team social events.

Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work.

This job description is not exhaustive and you may be required to carry out other duties as and when required.