Business Support / Administrator

Senior Business Support Officer Lewisham Contract £20.55 per hour Our client is looking for an experienced Senior Business Support Officer 3 days in the office Monday-Wednesday and two days working from home on Thursday and Fridays. Repairs knowledge preferable working on WIP and over dues, scheduling knowledge also desirable This is one of many roles we are recruiting for please visit our website colbernlimited co uk Provide proactive business administrative support across various directorates. To undertake all administrative work associated with the ordering and tracking of repairs works/disrepair specifications through to completion, including liaison with residents, contractors, surveyors and other stakeholders and effective use of key IT systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders. To work with colleagues in other areas of the service to resolve operational issues, complaints and enquiries, ensuring Lewisham Council’s deadlines for responses is complied with. To manage the delivery of complex repairs and damp and mould as required, including the planning, sequencing and coordination of works. This will include liaison with tenants and leaseholders, contractors, DLO staff, housing officers, external surveyors, solicitors, social care and other agencies e.g. health and police. Seek to pro-actively resolve barriers to effective delivery, working within Council policy and procedures and challenging practices /under-performance which will lead to delays and/or unsatisfactory outcomes. To support the design and implementation of high quality administrative and management information systems to support the work of the service, including ongoing evaluation and review. Provide background information to enable staff to respond fully to reports of housing disrepair, complaints and other enquiries. Collate and produce reports and statistical information for pre and post inspections, contractor performance and other issues relating to contract management. Support the organisation of statutory visits, meetings and case conferences (including preparing papers, inviting attendees, booking travel). Take accurate notes at meetings or other events, ensuring confidentiality is maintained at all times. Support the organisation and delivery of events and training courses (including booking venues or catering and arranging travel/accommodation). Collate, print and distribute documents or materials as required or requested by the directorate. Process all correspondence including logging, distribution, monitoring, prioritising and reporting on progress and filing as appropriate. Undertake basic research and analysis of information in relation to directorates. To foster positive team working across the service and promote effective working relationships with residents, contractors, and other key stakeholders to ensure smooth running of the repairs process. To provide financial administrative support, including processing payments, compensation claims, fees, raising of purchasing orders, virements and provision of appropriate budget reports for management reporting. Manage basic internal queries and information requests (only referring more complex queries to Team Managers). Assist in the delivery of general office management tasks within the department, including supporting Business Continuity and Health & Safety processes and maintaining corporate registers or contract lists. Be aware of and comply with policies and procedures relating to safeguarding, child protection, health, safety and security, confidentiality and data protection (reporting all concerns to an appropriate person). To ensure that duties are carried out in accordance with the Council’s policies and Code of Conduct, incorporating our values and behaviours-being ambitious, inclusive, collaborative, accountable and trustworthy. To take a proactive role, taking personal ownership and responsibility for the delivery of excellent customer services within your area; working closely with colleagues in relevant directorates to provide a seamless service. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer