Sales Retention Advisor

Ready to earn £40k+ helping customers stay connected?

Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
Here at GoFibre, were growing fast, which means we need more great people to support our customers.
As a Retention Advisor at GoFibre, youll turn Im leaving into Im staying every day.
?? Based in our modern Edinburgh Office, just 5-minutes from Haymarket
??Earning potential up to £40,000 (uncapped commission) | £26,227.50 base
? 37.5 hours per week
Shifts between 8am8pm (MonFri) + occasional Saturday (with a weekday off)
Whats in it for you?
Were not your typical broadband company.
Were building full-fibre networks in communities that have been overlooked for too long and were growing fast. That means real opportunity and real progression.
Uncapped commission
31 days holiday
Private healthcare + enhanced pension
Discounted gym membership
Wellbeing support + career coaching
The Role
Youll speak to customers thinking about leaving, understanding whats gone wrong, fixing it, and showing them why staying with GoFibre is the right move.
Its fast-paced, target-driven, and perfect for someone who thrives on solving problems and winning people over.
What youll be doing
Speak to customers looking to cancel and turn those conversations around
Get to the root of issues and resolve them quickly
Build trust through clear, confident conversations
Handle objections calmly and positively
Identify opportunities to improve or upgrade the customer experience
Hit retention, upsell and customer satisfaction targets
What were looking for
You dont need to know broadband inside out. Well teach you that.
This role suits someone who enjoys a challenge and doesnt take no personally. xwzovoh
What were looking for is:
Experience in retention, loyalty, sales or customer service
Confident communicator who can build trust quickly
Resilient you dont let a tough call knock you off your game
Passionate about hitting targets while doing right by the customer
Calm under pressure and great at problem solving
Someone who genuinely enjoys helping people
Sound like your kind of role?
Hit apply - we'd love to hear from you.