Customer Contracts and Accounts Assitant

An exciting opportunity has arisen for a passionate and motivated individual to work within our B2B technology company.

Is this your next job Read the full description below to find out, and do not hesitate to make an application.
We are looking for a proactive individual with a genuine drive to progress within our ambitious B2B sales team. This role focuses on owning the post-sale customer journey, acting as the vital bridge between our wider field-based sales team, and our customer portfolio. The role identifies cross selling opportunities and manages contractual obligations for our multi-product base by building relationships with existing customers through regular account management.
If this sounds like you we would like to hear from you.
Salary: £27,750 per annum.
Benefits (includes 25 Days Annual Leave plus Bank Holidays, Employee Assistance Programme, Company Pension, Modern Collaborative Work Environment and Professional Development and Growth Opportunities, Free Onsite Parking)
Location: On Site, Manchester, (M17)
Job Type: Full-Time, Permanent
Working Hours: Monday to Friday, 40 Hours per Week, Flexible Start and Finish Times with core hours of 8.00am to 4.30pm.
Core Responsibilities Account Nurturing
Work jointly with the account manager and the finance team to set up new software and support contracts, as well as nurturing existing ones. Manage a contact schedule, managing and exceeding customer expectations by reducing customer pain points.
Contractual Compliance
Monitor contract terms and renewal windows. Ensure all contractual obligations are scheduled and completed.
Sales Efficiency & Order Processing Utilise Navision and the company CRM system to manage the processing of incoming orders from existing accounts.
Ensure clients receive a seamless response to administrative workflows.
CRM Data Management
Use the company CRM to track and manage new leads, providing insights to the wider team. Data cleansing and ensuring that both account and prospect information is accurate, up-to-date, and actionable for both sales and marketing teams.
Candidate Requirements
A minimum of 2 years experience in B2B account management or a relationship-led role is preferable.
Knowledge in CRMs and Navision for managing pipeline, data cleansing, and reporting on growth is desirable. xwzovoh
A full UK driving licence.