Account Manager IT Hybrid

My client is seeking an experienced Strategic Account Manager to retain and grow key relationships in the small and medium-sized business (SMB) sector.

As a trusted advisor, you'll help customers achieve their business goals through cloud-based technologies, working with Customer Experience, Customer Success and Product/Solution Sales Specialists.

You can be based anywhere in the UK and this role is hybrid.

About the Role

Own customer retention and growth across your territory. Your responsibilities include:

·Build and deliver strategic account plans with clear short-term objectives and long-term goals.

·Develop strong relationships with key stakeholders, including senior decision-makers.

·Regularly assess customer needs, goals and challenges to identify relevant, cost-effective cloud solutions.

·Coordinate internal specialists to deliver customer satisfaction, retention and sales targets.

Success is measured by net gross profit (GP) growth, supported by excellent service and solutions that deliver lasting customer value.

About You

You'll bring:

·Experience in account management, sal...