Customer Support Advisor - ML4 3PR

Work with us

The role itself entails authorising tyre requests made by our Kwik-Fit centres and third party providers for our fleet customers. We will provide you with extensive training, helping you to gain the knowledge needed for this role.

Additional Information

• Full time contract available - 40 hours over 5 days
• Monday to Friday between 8.30am and 6pm.
• Saturdays 1 in 4 - day off mid week
• Training will be completed onsite, side by side
• Hybrid working once training has been successfully completed

The Day to Day

No two days are the same at Kwik Fit -

• Achieving key maximum performance results measured on telephone statistics, speed and accuracy.
• Maintain high levels of customer awareness and flexibility.
• Report areas of improvement or concern to line manager.
• Work as a conscientious team member
• Promote a professional image of Kwik-Fit & Kwik Fit fleet operations at all times
• Adhere to brand and part fitment within defined parameters.

Who we're looking for

Our friendly service and top-level mechanical expertise is a winning combination that makes us heroes in the community. Striking that balance as a Contact Centre Agent requires a special skill set including:

• Proven track record of good customer relations, call centre experience and or Fast fit industr...