Charges Advisor

Charges Advisor – Bromsgrove District Council Fox Morris Group are working to recruit a Charges Advisor Hybrid working, 2-3 days per week in the office. Job Purpose: Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Charges Advisor to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders. You will play an important role in delivering a high-quality, engaging and inclusive candidate experience, contributing to the Trust’s efforts to attract and retain talented individuals who reflect the diversity and commitment of our workforce. Responsibilities will include: -Service charge administration related complaints and queries from customers ensuring that the customer experience is positive, professional and complaint, within set timescales -Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate -With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write off proposals where required -Analyse data and ensure charges are accurately applied to accounts and invoiced -Support investigations resultant from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry Continuous Improvement & Systems What we’re looking for: -Experience of working in a financial, accounting, or income service -Knowledge and experience of using and interpreting data and customer accounts to provide advice -Knowledge of housing legislation or debt recovery. IF YOU WISH TO APPLY PLEASE RESPOND FIRSTLY WITH AN UP TO DATE CV, AVAILABILITY/ NOTICE PERIOD, THE ROLE YOU WOULD LIKE TO APPLY FOR & THE HOURLY RATE YOU REQUIRE