Housing Support Officer

Title – Housing Officer Length of Contract – 3 months Rate – Competitive About the Role We are seeking an experienced and compassionate Extra Care Scheme Housing Officer to support residents within an Extra Care housing environment. You will play a key role in ensuring residents can maintain their independence while living in a safe, well-managed, and supportive community. This is a varied role involving tenancy management, resident support, safeguarding, and partnership working with care providers and external agencies. Key Responsibilities * Manage tenancy sign-ups, tenancy sustainment, and resident onboarding. * Conduct regular welfare and scheme visits to residents. * Support residents with Housing Benefit and other tenancy-related matters. * Monitor rent accounts and proactively manage arrears cases. * Liaise with appointees, deputies, family members, and support agencies where appropriate. * Respond to and escalate repair and maintenance issues. * Manage Anti-Social Behaviour (ASB) cases in line with policies and procedures. * Maintain a strong focus on safeguarding and resident wellbeing. * Work closely with care providers, contractors, and partner agencies to deliver a high-quality service. * Support void management processes, ensuring empty properties are ready to let quickly and efficiently. * Ensure health & safety and compliance standards are maintained across the scheme. About You * Previous experience within housing management, supported housing, or extra care housing. * Knowledge of Housing Benefit, tenancy management, and safeguarding procedures. * Experience managing rent arrears, ASB, and resident support cases. * Strong communication and relationship-building skills. * Ability to work independently and manage a varied caseload. * Flexible, proactive, and resident-focused approach. * Full UK driving licence and access to a vehicle (if required)