Lounge Host Hostess

Lounge Host / Hostess - Heathrow Area £13.50 per Hour | Mixed Shift Pattern | Airport Lounge Environment Are you passionate about delivering outstanding customer service? We are looking for a professional and friendly Lounge Host/Hostess to join a premium airport lounge team in the Heathrow area. What We Offer Competitive pay: £13.50 per hour Dynamic and fast-paced airport environment Full training provided Opportunity to work within a prestigious airline lounge setting Varied duties and customer-facing experienceShift Pattern Mixed shifts required: Early Shift: 04:30 AM - 13:30 PM Late Shift: 13:14 PM - 22:15 PMExperience Required Minimum 1 year of experience in: Customer Service Host/Hostess roles Front of House positions Hospitality or similar customer-facing rolesKey Responsibilities As a Lounge Host/Hostess, you will: Take and record lounge guest food requests Serve food and beverages to guests Clear, clean, and prepare dining tables Maintain buffet areas by replenishing food items and assisting guests Explain buffet dishes and menu options, including allergen information Polish cutlery, crockery, and glassware Respond professionally to passenger enquiries and complaints Work closely with supervisors and managers when required Liaise with bar and culinary teams regarding food and drink orders Ensure all food and beverage services meet Qatar Airways standards (full training provided) Support housekeeping and cleaning teams in lounge and back-of-house areas during quieter periods Security Vetting Requirement This position is subject to airport security clearance. Successful applicants must provide: A complete 5-year employment or activity history Supporting documentation for any employment gaps where requiredPlease note: Candidates with a higher number of short-term roles during the last five years (typically 4-5 or more positions) may be subject to additional verification as part of the security clearance process