Student Customer Service Administrator

Monday to Friday 8am to 4.30pm / 11.30am to 8pm on a rota Temp to the end of September initially Main duties will include: * Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of the management team * Handling all manners of enquiries: from students, parents, universities and stakeholders in the business. * Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels * Distributing post and managing student parcel pick-up system * Front-of-house and reception duties * Preparing written correspondence as requested by other members of the management team * Receiving student payments * Assisting Scheme Manager in administrative actions required for all aspects of financial control including. - Credit control Reconciling staff expenses Daily cash and card banking reconciliation Petty cash reconciliation Updating booking system with payments received or further charges Invoice reconciliation and payment request Ordering new office, cleaning and maintenance supplies Preparing arrival packs for new residents Publishing and distributing signage for notice boards around scheme Checking returned licence acceptances ensuring all relevant documents have been received Perform room viewings for potential new residents Assisting the Assistant Scheme Manager with administrative tasks as required Work with the marketing team to actively promote and explore new marketing avenues Organising social events on site, monitoring social media and updating our social media streams Other Duties Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends Perform and document regular inspections of resident's flats Monitoring social media and updating our social media streams Receiving student payments Preparing written correspondence as requested by other members of management team Publishing and distributing signage for notice boards around the scheme Work with the marketing team to actively promote and explore new marketing avenues Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website