Service Desk Analyst

Location: Shoreditch, London

Salary: Competitive + Benefits

We're recruiting on behalf of a highly successful, privately owned real estate and construction group with an impressive and diverse portfolio spanning commercial property, development, hospitality and investment.

This is an exciting opportunity to join a dynamic organisation where technology plays a central role in supporting a fast-paced, multi-faceted business. You'll be joining a collaborative IT team, providing first and second-line support to users across a variety of business functions while gaining exposure to a broad range of technologies and projects.

As a Service Desk Analyst, you'll be the first point of contact for IT support, ensuring colleagues receive a responsive, professional and customer-focused service.

You'll diagnose and resolve technical issues, manage incidents through to resolution and work closely with the wider infrastructure team to deliver an outstanding IT experience across the business.

• Deliver first and second-line IT support via phone, email and in person.
• Log, prioritise and manage incidents and service requests.
• T...