Customer Service Administrator

Based on the Riverside Industrial Estate, Middlesbrough If you are from a labelling print, packaging background (preferably) using estimating systems and want a challenge. Working and supporting with the Sales, Customer service, Production and Planning teams to develop cost estimates on routine and complex jobs as required by our customers. Offering a one-stop service - cradle to grave for key customers. The first person contact for all services. JOB DUTIES Analyse documentation to prepare time materials and cost estimates Utilise Label Traxx estimating software to provide quotes and information Cost jobs using a variety of substrates and printing methods Revise estimates as required Maintain quality standards, assure quality standards are met before delivering a quote Cradle to grave customer service, processing orders and raising estimates. Assist in booking in jobs and liaise with customers KEY SKILLS Highly proficient numeracy skills Detail orientated Good negotiating skills Able to undertake project management To work to deadlines Commercial awareness of the Label, print and packaging industry Proficient at using estimating software ( training given) Excellent communication skills Job Type: Full-time Benefits: * Company Pension * 30 days holiday per annum * Free Parking Hours: * 37.5 to 40 hours per week, working between 8.30 am and 5pm. Ability to commute/relocate: * Middlesbrough: reliably commute or plan to relocate before starting work (required) Experience: * Customer service / Sales / Office experience min 5 years