Office & Operations Administrator

Job Title: Office & Operations Administrator Location: Tewkesbury, Gloucestershire, GL20 8JH Salary: £30,000 - £35,000 per annum, depending on experience Job Type: Full-time, Permanent (Monday to Friday) About Colt Precision Colt Precision is a precision engineering and manufacturing company supplying high-quality machined components to customers across a range of industries. We pride ourselves on delivering exceptional service, quality, and reliability while maintaining strong relationships with our customers and suppliers. About The Role: We are seeking a highly organised and proactive Office & Operations Administrator to support the day-to-day running of our business. This is a varied role that will provide administrative support across sales, production planning, customer service, purchasing, dispatch, finance, and quality functions. The successful candidate will play a key role in ensuring smooth communication between customers, suppliers, and the shop floor while helping to maintain efficient operational processes throughout the business. Key Responsibilities: Sales Administration & Customer Support: Process customer enquiries and sales orders accurately. Maintain customer records and order documentation. Progress customer orders and provide regular updates on delivery schedules. Act as a key point of contact for customers regarding order status and delivery information. Support the preparation of quotations and customer correspondence.Production Planning & Shop Floor Support: Raise and issue works orders to the shop floor. Assist with production scheduling and planning activities. Liaise with production personnel to monitor order progress. Ensure manufacturing documentation is accurate and up to date.Purchasing & Supplier Management: Order raw materials, tooling, consumables, and other business supplies. Communicate with suppliers regarding pricing, availability, and delivery schedules. Monitor stock levels and support inventory management activities.Dispatch & Logistics: Prepare dispatch documentation and delivery paperwork. Arrange shipments and courier collections. Ensure customer orders are packed, documented, and dispatched correctly. Maintain dispatch records and proof of delivery documentation.Finance & Quality Administration Support: Assist with invoice processing and general finance administration. Support credit control activities when required. Help maintain quality records, certifications, and documentation. Assist with customer and supplier quality documentation requests. Support internal quality and compliance processes.General Office Administration: Answer telephone and email enquiries professionally. Maintain organised filing systems and company records. Support the wider team with administrative tasks as required. Contribute to continuous improvement of office processes and procedures.Skills & Experience: Essential: Previous experience in an administrative or office support role. Strong organisational and time management skills. Excellent communication skills, both written and verbal. Good IT skills, including Microsoft Office (Excel, Word, Outlook). Ability to manage multiple tasks and priorities effectively. High level of accuracy and attention to detail. Professional and customer-focused approach.Desirable: Experience within a manufacturing, engineering, or production environment. Knowledge of sales order processing and production planning. Experience using ERP/MRP systems. Understanding of purchasing, dispatch, or logistics processes. Familiarity with ISO 9001 quality systems.Personal Attributes: Positive and proactive attitude. Strong problem-solving skills. Reliable and dependable. Able to work independently and as part of a team. Comfortable working in a fast-paced manufacturing environment.What We Offer: Competitive salary based on experience. Opportunity to work within a growing precision engineering company. Varied and interesting role with exposure to all areas of the business. Supportive and friendly working environment. Training and development opportunities Early Friday finishPlease click the APPLY button and to submit your CV and Cover Letter. Candidates with experience or relevant job titles of; Administrator, Office Administration Assistant, Office Coordinator, Business Administrator, Office Assistant, Office Coordinator, Operations Administrator may also be considered for this role