Senior Technical Application Specialist (Customer Communications)

Senior Technical Application Specialist (Customer Communications) Location: Halifax or Edinburgh (Hybrid – 2 days onsite) Contract: 12 Months We're recruiting an experienced Senior Technical Application Specialist to support large-scale customer communications transformation within a highly regulated enterprise environment. You'll lead technical initiatives across customer communications platforms, helping deliver scalable, secure, and customer-focused communication solutions while working closely with business and technology teams. Responsibilities * Lead technical delivery across customer communications platforms * Support customer communication transformation programmes * Provide technical leadership and architecture guidance * Design document composition and orchestration solutions * Resolve complex production issues and perform root cause analysis * Lead proof-of-concepts and innovation initiatives * Mentor technical team members * Collaborate with business, architecture, and engineering teams * Manage cross-functional dependencies * Promote best practices and governance Essential Skills * Customer Communications Management (CCM) * Precisely DOC1 * EngageOne * FIS CSF * OpenText Exstream * Quadient Inspire * Document Composition * Post Composition * Document Orchestration * Banking / Insurance / Financial Services * Stakeholder Management * Technical Leadership Desirable Skills * AFP * PDF * Web Technologies * Digital Communication Frameworks