Head of Retail

Head of Retail

BRAND-NEW ROLE. STRATEGIC. FIELD BASED. CROSS-ESTATE IMPACT.

What's in it for you?

• £75,000–£85,000
• London preferred, but Manchester or Birmingham considered for the right person — with nationwide travel
• No fixed desk, roughly one day a week in Head Office, with the rest driven by what the role needs
• Reporting directly to the Operations Director
• A brand-new role with real scope to shape the function, the standards and how the customer journey works across the business

Who are they?

A multifaceted business rethinking how it connects with its guests. Customer journeys are changing, with retail-style thinking, self-service, concessions, entertainment and new ways of spending becoming a much bigger part of the experience. This is a chance to take ownership of brand and customer-journey standards across the estate and turn those ideas into something that actually works on the ground.

What you'll be doing

• Defining and owning customer-journey and brand standards across the estate, from concessions and entertainment to...