Senior Claims Specialist Liability (Senior Claims Adjuster)

We have an exciting opportunity for a Senior Claims Handler to join our Personal Injury & Credit Hire team in Belfast! Reporting into the Claims Team Leader, you will handle and settle complex damage / personal injury / property and EL/PL claims in a timely, cost effective and customer focused manner ensuring compliance with relevant legislative requirements in your jurisdiction. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. People Accountabilities & Responsibilities Senior Claims Handlers will act as a point of contact for customers, third parties and other claims areas to register claims and manage them to settlement stage including (notification, triage, investigation, fulfilment, negotiation, liability and settlement, payment, subrogation and salvage). Handle claims in a compliant and efficient manner, within predefined authority limits and to predefined processes, procedures and escalation points. Carry out and Manage Own Case Files meeting daily, weekly and monthly settlement and quality targets. Provide advice and guidance to more junior claims handlers or newly appointed team members in your area. Deal effectively with referrals, escalations and complaints where appropriate including upward referral to relevant team leader. Operational Accountabilities & Responsibilities Acting as a point of contact for customers, third parties, accident management organisations, third party service providers and solicitors and other claims areas to register claims and manage them to settlement stage in a compliant and efficient manner. Carry out and Manage Own Case Files meeting daily, weekly and monthly settlement and quality targets. Finance Accountabilities & Responsibilities Contain claim costs by implementing agreed processes and deploying all resources effectively (system and technical resources, other teams, liaising with Third Party Service providers, customers, solicitors). Manage your file portfolio by ensuring consistency in estimating, minimise leakage and fraud. Be flexible within the role to undertake other duties as assigned by your Team Manager to develop your skill set. Minimum of 3 years total work experience, including 2 years minimum in claims handling is essential. 5 Pass GCSEs including Maths and English is required. Strong customer focus with ability to be tactful, empathetic and operate with discretion when dealing with sensitive claims. Experience in handling claims, including procedures and processes related to claim assessment is essential. Knowledge of applicable legal, liability, and quantum considerations within insurance claims is essential. Proven experience working with claims submitted by Accident Management organisations and applying proactive processes to effectively manage and control claim costs. Familiarity with claims management systems and tools, and experience working with legal and technical documentation. This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions. Competitive salary with annual review Annual company & performance-based bonus Contributory pension scheme (up to 10% employer contributions) Life Assurance Generous annual leave plus Bank Holidays AXA employee discounts Education support and plenty of learning opportunities AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We are therefore happy to discuss flexible working arrangements, should this be a requirement for you. At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. As a financial services company, all successful candidates will require employment checks, so we can ensure regulatory compliance. AXA Insurance dac consider applicants on the basis of skills, experience & qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status. Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things. AXA is an equal opportunities employer and welcomes applications from across all communities.