Service Co-ordinator (Permanent) (Full Time)

Job Description Job Title: Service Coordinator (CUPS) Location: Scarborough Salary: Competitive. Full Time - Permanent. Potentially after training some hybrid working. Many of our team members have been with us for over 30 years and some of our management team began their careers as apprentices. We want to be a great place to work that is diverse and inclusive which is why we focus on supporting people and their development.
Control invoicing, forecasts and work closely with the contract manager to deliver contractual requirements and any customer escalations. We operate in an agile fast paced environment, and we are always looking forward, improving, never settling and wanting to be the difference for our customers. So, if that resonates with you and you want to love our customers as we do then come join a team of like-minded people What good looks like: Seamless: You'll provide high quality solutions to our customers Specialist: You'll be skilled in your area, be an expert in a number of Dale processes and be commercially smart. Forecasting and contract scheduling of all planned and reactive service-related issues. Control of documentation to support the delivery of the contract visits such as Engineer permits, authorisations, inductions, and RAMS etc. Raise and co-ordinate warranty claims and contract repairs in line with customer expectations. Work efficiently and effectively with the Project Managers and other areas or departments to fulfil overall company objectives. Liaise with other coordinators and Service Support to maximise efficiencies and ensure customers' requirements are met. Complete any reasonable task as directed by the Contracts Manager. 2+ years working in a similar role in the service industry. Excellent planning and organisational skills. Experienced at working with MS Outlook/Word/Excel and PDF documents, though training will be provided. Excellent communication and customer service skills. You'll be passionate about health and safety and ensuring that everyone goes home from work safely from our projects.
You'll communicate openly, transparently, and effectively to ensure a high level of customer service. You'll have good time management skills.
Candidates with the relevant experience or job titles of: Service Coordinator, Service Delivery Coordinator, Contract Coordinator, Contracts Coordinator, Operations Coordinator, Field Service Coordinator, Maintenance Coordinator, Planned Works Coordinator, Reactive Works Coordinator, Engineering Coordinator, Engineer Scheduler, Service Scheduler, Scheduling Coordinator, Customer Service Coordinator, Contract Support Coordinator, Service Operations Coordinator, will also be considered for this role.