Customer Service & Operations Assistant

Customer Service & Operations Assistant Salary: £28,100 per annum Hours: Monday to Friday, 8:30am – 5:30pm Saturday: Every other Saturday, 8:30am – 12:00pm, with time off in lieu Contract: Permanent, Full-Time We are looking for a confident and proactive Customer Service & Operations Assistant to join a busy and established business. This is a varied, hands-on role and would suit someone who enjoys being kept busy rather than sitting at a desk all day. You'll combine customer service and administration with practical operational duties, including getting out and about during the working day. You'll speak with customers face-to-face, over the phone and by email, coordinate bookings and collections, complete documentation and checks, and support the wider team wherever needed. Your Day-to-Day * Dealing with customers face-to-face, over the phone and by email * Coordinating bookings, collections and deliveries * Completing customer paperwork and checking documentation * Updating systems and maintaining accurate records * Getting out and about to complete collections and deliveries when required * Carrying out basic checks and reporting any issues * Helping resolve customer queries quickly and professionally * Supporting colleagues with the day-to-day running of the operation * Managing changing priorities within a busy working environment What We're Looking For You'll need to be confident, reliable and comfortable dealing with different people throughout the day. We're particularly interested in someone who enjoys a role with plenty of variety and isn't afraid to get stuck in. You'll also need: * Previous customer service, administration or operational experience * A full UK driving licence held for at least 12 months, with no more than 6 points * Confidence driving as part of your working day * Good communication and people skills * Strong attention to detail * Basic IT and administration skills * The ability to work at pace and use your own initiative * A flexible, hands-on approach and willingness to support the wider team If you're looking for a permanent role where you're not stuck doing the same thing every day and enjoy combining customer interaction with practical responsibilities, we'd be keen to hear from you