Customer Implementations and Training Lead

Customer Implementations and Training Lead

Salary circa 40k dependent on skills and experience + performance-based bonus

Hybrid – must be able to commute to Leeds office

Type: Full-time, Permanent

We are a fast-growing digital learning and employee engagement company solving the problem of Workforce Readiness. Our SaaS platform empowers enterprise clients across all industries, from automotive to financial services, to measure and activate both employee sentiment and knowledge like never before. We are scaling rapidly, backed by a culture that values innovation, integrity, and measurable impact.

As a Customer Implementation and Training Lead reporting to the Head of Customer Operations, you will own the complete onboarding journey for enterprise customers, from contract signature through to successful go-live. You will manage multiple complex implementation projects, coordinate internal and client stakeholders, deliver customer training, and ensure every customer has an exceptional onboarding experience.

This is a ‘hands-on’ role, you will be responsible for demonstrating the SaaS platform, training and integration from concept through to fulfilment.

The Role

You'll be managing complex, multi-stakeholder rollouts often into regulated industries with incumbent systems, fragmented internal ownership, and competing timelines. You'll need to hold the cri...