Inside Sales Account Manager

Inside Sales Customer Account Manager Commercial Marine Sector Full Time | Permanent Our client is looking for an Inside Sales Customer Account Manager to support and manage key commercial marine accounts within a successful and growing business. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and building strong client relationships in a fast-paced B2B environment. The role is service-focused rather than sales-focused, working closely alongside a dedicated sales team to ensure customers receive a first-class experience at every stage. The company offers excellent training, long-term career opportunities, and the chance to work within a well-established and highly respected organisation. The Role As an Account Manager, you will be responsible for the day-to-day management of key customer accounts and will act as the main point of contact for customer queries, orders, and account support. This is a busy and varied role where attention to detail, communication skills, and relationship management are essential. Key Responsibilities * Deliver a high level of customer service to key commercial accounts * Respond to customer queries and provide timely updates * Assist with order processing and tracking existing orders * Work closely with internal departments to ensure service level agreements are achieved * Conduct order book reviews with key clients * Support the sales team with onboarding new customers * Build strong relationships with customers to understand their business needs * Manage customer expectations and resolve issues effectively * Maintain accurate account and order records The Ideal Candidate The successful candidate will be a strong communicator with excellent organisational skills and a proactive approach to customer management. Previous B2B account management experience would be advantageous; however, candidates from other customer-focused or administrative backgrounds will also be considered. Skills & Experience Required * Excellent verbal and written communication skills * Strong customer service and relationship-building abilities * High attention to detail and accuracy * Good organisational and time management skills * Ability to work within a process-driven environment * Proactive and commercially aware approach * Strong problem-solving skills * Keen willingness to learn and develop * Ability to work collaboratively with internal teams Full product and systems training will be provided, and the company is open to candidates with varying levels of experience. Additional Information * Permanent, full-time opportunity * International and highly successful business * Excellent training and development opportunities * Career progression available * Free parking provided