Freight Co-ordinator

Location: Stromness, Orkney, KW16 3BH. Salary: £32,755 plus excellent benefits. Schedule: Full time 35 hours per week – flexibility required to support a 24/7 operational service and work 1 in 3 weekends.

As a Freight Co‑ordinator in our Transport team, you’ll play a key role in delivering a safe, efficient and high‑quality freight service across the NorthLink Ferries contract. You’ll help ensure the smooth movement of goods between the Scottish mainland and the Northern Isles, supporting communities that rely on this essential lifeline service. This dynamic operational role requires coordination skills, leadership capability and an ability to respond to changing demand.

What You’ll Do

• Manage the day‑to‑day delivery of freight operations across multiple ports and locations.
• Coordinate freight schedules, adapting plans to meet demand, operational needs and weather disruption.
• Lead and support frontline teams and subcontractors to ensure high levels of performance and productivity.
• Build and maintain strong relationships with customers, stakeholders and operational partners.
• Monitor and prioritise freight bookings, ensuring timely and efficient allocation of resources.
• Analyse operational performance and market trends to support planning and continuous improvement.
• Ensure compliance with safety, quality and contractual standards, including ISO‑aligned processes.
• Support business continuity, risk management and emergency response activities.
• Oversee equipment, facilities and supplier performance across operational sites.

You’ll be a great fit if you have

• Experience in a transport, logistics or operational coordination environment highly desirable; alternatively previous experience working within a customer service background is essential.
• Strong organisational and planning skills with the ability to manage competing priorities.
• Excellent communication skills and the ability to engage with stakeholders at all levels.
• A proactive mindset with strong problem‑solving and decision‑making ability.
• Experience using Microsoft Office tools, particularly Excel (Power BI desirable).
• A flexible and resilient approach, suited to a fast‑paced, 24/7 operational environment.

What We Offer

• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app and 24/7 access to a virtual GP service
• Discounts: Across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, contributions to the Serco People Fund Charity
• Employee networks: Spaces for collaboration, learning and belonging, supporting all employees including LGBTQIA+, women, parents and carers, people with disabilities, veterans and diverse cultural backgrounds

Serco is an equal opportunity employer and is committed to building a diverse and inclusive organisation that supports the needs of all. We encourage applicants from diverse backgrounds to apply and provide reasonable adjustments at interview through to employment for candidates who require them. We are a Disability Confident Leader.