Head Of Property And FM

The Role: Head of Property & FM

Location: London - With Travel
Salary: Up to £100,000 per annum

Sector: Retail / Travel / F&B

We are seeking an experienced and commercially focused Head of Property and FM to lead an integrated property, facilities, and compliance function across a diverse UK & Ireland estate. This portfolio spans retail and food & beverage outlets within fast-paced, complex and regulated environments.

The Head of Property and FM is a senior leadership role responsible for ensuring the safe, compliant, and efficient operation of all physical assets, while supporting business growth through refurbishment, redevelopment, and new store openings.

Key Responsibilities

• Compliance & Health & Safety Lead and embed a robust compliance framework aligned with UK & Ireland legislation, sector regulations, and internal standards
• Facilities Management - Develop and deliver a comprehensive FM strategy across planned, reactive, and lifecycle maintenance
• Own Health & Safety strategy, governance, and performance across all sites
• Ensure full compliance with statutory requirements including fire safety, CDM, electrical, gas, water hygiene, and accessibility
• Oversee audits, risk assessments, incident investigations, and corrective actions
• Champion a strong safety-first culture across all teams
• Manage outsourced providers and contractors to ensure service excellence, compliance, and cost control
• Ensure seamless 24/7 operations in a live airport environment with minimal disruption
• Property Maintenance & Asset Management - Oversee maintenance of all retail and F&B units to ensure safety, compliance, and brand standards
• Implement asset lifecycle strategies and long-term maintenance plans
• Capital Projects & Development - Lead end-to-end delivery of refurbishments, reconfigurations, and new store developments
• Stakeholder Management - Build strong relationships with airport operators, landlords, regulators, and internal teams
• Budget & Financial Control - Develop and manage OPEX and CAPEX budgets
• Sustainability & ESG - Support delivery of sustainability initiatives including energy efficiency and carbon reduction
• Leadership & Team Development - Lead, coach, and develop a high-performing property services team
• Key Skills & Experience - Significant senior leadership experience in property, facilities, or estate management within a multi-site environment
• Background in retail, hospitality, travel hubs or similarly complex operational settings
• Strong track record in compliance and Health & Safety leadership
• Experience delivering refurbishment and new build projects in regulated environments

Qualifications

• Degree (or equivalent) in Property, Facilities Management, Engineering, or related field (desirable)
• Recognised Health & Safety qualification (e.g. NEBOSH) or equivalent experience
• Membership of a relevant professional body (e.g. IWFM, RICS, IOSH) is advantageous

You must be able to live and work in the UK without restriction.