Global Head of Production Support & Reliability

Thought Machine is seeking a Global Head of Production Support to lead its customer support experience. In this high-visibility role, you will define and execute a roadmap to enhance support operations while ensuring compliance with financial regulations. You will manage 24/7 operations across multiple sites and partner with engineering teams to ensure the reliability of the Vault Platform. Ideal candidates will have strong backgrounds in Platform Engineering, multi-region team management, and an understanding of financial services regulations. #J-18808-Ljbffr