Operations Manager – Domiciliary Care

Next Step Recruitment Solutions is working with an established care provider who is expanding from their Coventry base into a new Northampton territory. They're looking for an Operations Manager who can hold both patches together: protecting quality and compliance where the business is already established, while building something new where it isn't. Northampton is a genuine ground-floor opportunity. The provider currently has 10 clients there and no office yet, so this role carries real ownership over how that territory grows. What You'll Be Doing * Managing day-to-day operations across Coventry and Northampton * Acting as a hands-on leader in Northampton as the newer, growing territory * Stepping in to deliver care visits personally where needed, particularly in Northampton while the local team is still being built * Ensuring consistent quality, compliance and standards across both locations * Supporting business development and client retention with a commercial mindset * Line managing local teams and building operational structure as Northampton scales What We're Looking For * Registered Manager experience within domiciliary care or supported living (CQC registration background essential) * Strong operational track record: rotas, compliance, safeguarding, quality assurance * Commercial awareness, ideally with experience growing or supporting business development in a care setting * Willingness and ability to travel regularly between Coventry and Northampton * Genuinely hands-on approach, including willingness to deliver care visits directly when the rota or Northampton's early-stage capacity requires it * A builder's mindset: someone energised by starting something rather than only maintaining it What's On Offer * £45,000 - £50,000 salary * The chance to genuinely shape a new territory rather than inherit an existing structure * Autonomy across two sites, reporting into senior leadership Please note: this role is only open to candidates who already hold the right to work in the UK, as sponsorship is not available