Engineer Account Manager

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Account Manager
As the post holder, you will be expected to have a detailed technical understanding of the installed MEP systems, contingency procedures and be proactive in coaching other members of your team to ensure capability is consistent within the team. The Account Manager will also be expected to become familiar with all aspects of the administrative and compliance requirements of the contract and Integral/JLL process & procedures.
Working closely with the engineering team the Account Manager will be accountable for the delivery of all day-to-day MEP activities, including the Specialist Vendors including corrective, planned and reactive MEP works and act as the technical support function for the team during these works. The Technical Account Manager will provide robust leadership of the team, motivating and driving the team to exceed expectations in customer service and operational excellence.
The Account Manager will be responsible for supporting sector specific business development, to deliver efficient and effective service provision, in line with agreed budgets and service specifications. The Technical Account Manager will monitor and report on the quality and financial performance of all services within the scope of the accounts, to include innovation in service delivery, financial and commercial soundness.
Provide leadership of the engineering team, in delivering all contractually required outcomes including MEP Specialist Vendors.
Operate all systems within the facility in a competent, effective and efficient manner (including HV/LV Switching Operations). The management control of all activities relating to the technical and efficient operation of the installed building systems including all MEP assets and compliance with statutory regulations.
Working closely with the engineering team you should ensure that for Specialist Vendors visits have been prepared and approved inline with Specialist Vendor X-Plans/Corrigo Schedules. All critical works will have Change Management approval prior to works.
Ensure the team and Specialist Vendors comply with the contractual service level agreements (SLA’s).
Monitoring progress and managing the team performance to ensure compliance with expected outputs.
Completing the Monthly and Quarterly Engineering Reports ensuring that significant events or activities are noted. (Including MEP Asset Reliability Reports)
Ownership of engineering risk register and report on critical systems availability/asset reliability.
Review of engineering competency, skills gaps and future training, ensure contract is staffed by competent teams, ensuring post holders are fully competent and that effective succession planning arrangements are in place.
Ensure all critical equipment operational issues are brought to the Customers attention immediately and provide all relevant reports with recommendations
First Line Management of escalation of Specialist Vendor performance issues.
Ensure all technical / legislative updates are effectively communicated and implemented by the engineering team
Active participation in the site escalation process, including on-call and support in the event of MEP emergency response requirements.
Ownership of the financial performance of the account including the development of opportunities relating to projects.
Minimum of 5 years relevant experience in Critical Environments such as Banking HQ and Data Centres or Similar
~ Electrical/Mechanical Engineering HNC or HND (Successfully completed apprenticeship in either)
~ C&G Pts. 18th Edition IEE: Wiring and Installation.
~ IOSH Managing Safely (Or NEBOSH equivalent)
~ Excellent communication skills and the ability to deal with all levels of staff/management/customers.
~ Have excellent IT and report writing skills.
~ Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.
~ Demonstrate a willingness to attend on and off-site training for MEP assets, this may require nights away from home due to the nature of the specialist training such as HV/LV Authorised Person Training
~ At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation.