Customer Care Coordinator

Talentmark are recruiting for a Customer Care Coordinator to join a recycling solutions company on a permanent basis.
Salary: Competitive depending on experience.  
Location: Onsite based Dungannon, Northern Ireland.
 
The successful candidate will be responsible for handling customer care tickets through to resolution or escalation, providing efficient operational support and delivering best-in-class service to customers.
 Key duties will include:

Contact customers to clarify issues, provide regular updates on job progress, and deliver excellent service support.
Book engineer works, maintain and update the master schedule, and report new bookings to line management for review.
Invoice completed jobs daily, pass processed worksheets for billing, and chase outstanding PO numbers for completed works.
Ensure Risk Assessments and Method Statements (RAMS) are sent to site and handle the hiring and off hiring of plant equipment.
Perform other administrative and supportive duties as required by management.
Your Background and Skills:

Minimum of 1 year of experience in a Customer Service or Administrative role.
Minimum of 5 GCSEs (or equivalent) including Mathematics and English at Grade C / Grade 4 or above.
Strong interpersonal and communication skills. 
Excellent attention to detail and accurate data entry skills. 
Apply:
It is essential that applicants hold entitlement to work in the UK. Please quote job reference 71640 in all correspondence