Windchill Support Consultant (M/F)

Your mission

We are looking for a PLM Support Consultant to strengthen our team around the Windchill solution.

You will be involved in a large-scale international project in the defense sector, and will be responsible for support, operations, and continuous improvement activities in critical environments.

This position requires a Defence Security Clearance and is primarily performed full-time on the client’s site. Remote working may be considered, subject to operational requirements and the need for on-site presence.

Your role

• Analyze and resolve complex incidents (code, logs, Oracle / SQL databases, Windchill configurations)
• Handle recurring issues and implement workarounds
• Ensure compliance with SLAs and incident management processes
• Deploy fixes and ensure system installation, maintenance, and updates
• Install and configure environments (integration, validation, pre-production, production)
• Ensure daily operations (backups, restorations, services, upgrades)
• Manage access rights in accordance with security policies
• Monitor systems and optimize performance
• Contribute to continuous improvement and share best practices

Your profile

• At least 5 years of experience in PLM / Windchill support
• Familiar with ITIL best practices (ITIL certification being an advantage)
• Ability to understand and analyze code, investigate incidents, and propose solutions
• Experience with monitoring tools (Dynatrace, Zabbix, or equivalent)
• Knowledge of databases: PostgreSQL, Oracle, SQL Server
• Technical skills in Java, SQL, PowerShell, Batch, and JavaScript
• Good command of Unix/Linux and Windows environments, as well as VMware and Docker
• Autonomous, detail-oriented, responsive, with strong analytical skills
• Excellent interpersonal skills and customer service mindset
• Team player
• French is a plus