Supervisor Operations - UK, Virtual, EUROPE

Supervisor Operations - UK, Virtual, EUROPE

pspan no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:14.0ptstrongStart your journey with BCD: Grow, connect, collaborate and celebrate with our global team/strong/span/pdiv id=tor__flistingLayout_readOnlyDivdiv id=tor__flistingLayout_contentp/pp/ppspan no-style=font-size:14.0ptstrongSupervisor Operations (Remote/Hybrid)/strong/spanbrspan no-style=font-size:14.0ptemFull-time, based in United Kingdom, Spain, Poland, France, Germany or Netherlands/em/span/ppemIf you live in the Poland, Warsaw area, you will need to work in-office for 50% of working time monthly. If you are located in the Krakw and Rzeszw areas, you will need to work in-office at least 1 day per week./em/pp/ppIn this role, you are responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing support and coaching.You are the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets./pp/ppstrongAs a Supervisor Operations, you will/strong/pul no-style=list-style-type:discliMeet and exceed all performance targets and give feedback to the operations manager support, assist and coach travel agents to maximize efficiency and productivity/liliWorks with performance data to maximum the effectiveness and efficiency of the team/liliTake proactive actions to improve internal and external customer satisfactionHandle client reservations/liliControl and manage customer complaints and general queries/liliControl the workload of your team/liliMotivate and develop responsibility of team members by constant involvement, coaching and clear appraisalActively participate in the main HR processes: planning, evaluation, coaching and appraisal/liliAssists in the hiring and onboarding of new employees/liliExpertly uses the appropriate BCD Travel tools and systems to provide coaching and support to the Travel Consultant team/liliStrong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer/liliMaintains knowledge of necessary regulationsSupports BCD Travel and client driven initiatives/liliAnticipates and helps on potential challenges that may arise for the consultant/liliReviews global distribution systems (GDS) queues daily to maintain quality control/li/ulp/ppstrongAbout you/strong/pul no-style=list-style-type:discliCorporate travel management industry work experience/liliSolid working knowledge of the travel industry, policies, procedures, and processes/liliAdvanced skills on GDS Sabre/liliPeople management experience will be an advantage/liliStrong verbal and written communication skills in English/liliAbility to handle multiple priorities simultaneously/liliAble to work flexible hours, independently, exercising discretion and judgment/liliDemonstrated excellent professional customer service and problem resolution skills/liliStrong problem solving and/or critical thinking skills/li/ul/div/divp/pp/ppspan no-style=font-size:14.0ptstrongspan no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serifWhat we offer you/span/strong/span/ppspan no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptAt BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe./span/ppspan no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0pt/span/ppstrongspan no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:14.0ptAbout us/span/strong/ppspan no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptBCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCDs leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0pt/span/ppspan no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptGet to know us by reading our blog and checking out our social media:/span/pul type=discli no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0pta