User Researcher

SR2 Careers

Screened

London

£425 - £450/day

Posted 5 days ago

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About the role

User Researcher - Government Digital Services

Inside IR35: £425-£450 per day
Predominantly remote - ad hoc travel to London and Leeds
ASAP - until the end of March 2027 initially

We are looking for an experienced User Researcher to support complex digital services across major public-sector health and education programmes. Working within multidisciplinary teams, you will plan and deliver research throughout the service lifecycle, building a strong evidence base around user needs and ensuring findings directly inform product, design and delivery decisions.

Role responsibilities

Plan and deliver user research across discovery, alpha, beta and live service environments.
Select appropriate qualitative and quantitative research methods based on programme needs.
Conduct research with service users, professionals and internal stakeholders.
Analyse findings and translate evidence into clear, actionable recommendations.
Work with product managers, designers, delivery professionals and technical teams to embed user needs.
Present research findings confidently to delivery teams and senior stakeholders.
Maintain user-needs documentation and contribute to research repositories.
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