Business Support Officer (SEND)

We are seeking an experienced Business Support Officer to join our Education and SEND team on an interim basis. Location: Medway, Gun Wharf – interviews will be in person and candidates will be required to attend the office 3x per week. Contract: Interim – initial 3 months with the possibility of extension Key Responsibilities * Provide proactive admin support across Hub Inclusion Team activities * Be the first point of contact, delivering excellent customer service * Respond promptly to calls/emails and maintain accurate records * Communicate clearly, inclusively and respectfully with diverse audiences * Manage enquiries (including sensitive/confidential) professionally * Support scheduling, appointments and diary coordination * Maintain databases and admin systems in line with council processes * Take accurate minutes and support partnership/SEND meetings * Organise meetings, events and training sessions end-to-end * Prepare documents, reports and statutory returns * Keep stakeholders informed with clear, up-to-date case information * Maintain accurate SEN pupil data in line with requirements * Gather feedback to continuously improve service delivery