Visitor Services Manager - Norfolk

Job Title: Visitor Operations Manager

If you want to know about the requirements for this role, read on for all the relevant information.
Salary: Up to £45,000 + Benefits
Location: Norfolk
We are recruiting a Visitor Services Operations Manager to lead day-to-day operations across a large-scale visitor attraction and hospitality environment. This is a hands-on leadership role focused on delivering exceptional visitor experiences, managing large operational teams, and driving the highest standards across service, presentation, safety, and commercial performance.
Key Responsibilities
Lead and develop high-performing operational teams
Oversee daily visitor operations across multiple departments and sites
Deliver exceptional customer service and visitor experience standards
Manage recruitment, training, staffing, and performance
Drive operational efficiency, budgeting, and cost control
Act as Duty Manager and maintain a strong onsite leadership presence
Support events, visitor programming, and continuous improvement initiatives
Ensure compliance with health, safety, and security procedures
Handle customer feedback and resolve issues professionally
The Ideal Candidate
Proven experience in visitor operations, hospitality, or customer-facing environments
Strong leadership and people management skills
Experience managing large teams and fast-paced operations
Commercially aware with budgeting experience
Highly xwzovoh organised, proactive, and solutions-focused
Passionate about delivering exceptional customer experiences
Flexible approach, including weekends and evenings
Benefits
Competitive salary and benefits package
Career development opportunities
Supportive and collaborative team culture
If you are keen to discuss the details further, please apply today or send your cv to
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