Front of House Catering Restaurant Supervisor

Company Description

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.

Job Title: Front of House Catering Restaurant Supervisor
Department: Amazon DSA6
Employment Type: Full-Time,5 days over 7 every other weekend, 08:00-16:30. £14.25 ph
About the Role
We are seeking an experienced and motivated Catering Supervisor to join our contract catering team. This is an excellent opportunity for an individual who is passionate about food service, customer satisfaction, and leading a team in a fast-paced environment.
As Catering Supervisor, you will support the day-to-day operation of the catering service, ensuring high standards of food quality, hygiene, customer service, and operational efficiency are maintained at all times.
Key Responsibilities
Supervise and support catering staff during daily service.
Ensure excellent customer service standards are consistently delivered.
Assist with food preparation, presentation, and service.
Monitor food safety, hygiene, and health & safety procedures.
Manage stock levels, ordering, and inventory control.
Support staff training, development, and performance management.
Ensure compliance with company policies and client requirements.
Handle customer feedback and resolve issues professionally.
Assist with cash handling and daily reporting where required.
Help achieve financial targets and minimise waste.
Requirements
et.
We offer
28 Days holiday including bank holidays
Plus your birthday off
3 volunteering days
3 days grandparent leave
24 weeks enhanced maternity leave
Secondary career leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeships opportunities for all experience levels
Pension and life insurance
Discounts available on our Perkbox app; high street shops, holidays & cinema
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme
Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, thats why were looking for a Vending Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.
We believe that it is our people that set us apart, thats why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a Vending Supervisor who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you!

Job Description

Supervision Looking after vending account Set clear expectations and provide ongoing feedback to maintain a high level of performance
Quality Control - monitor stock and presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction
Customer Service - foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services

Qualifications

Previous experience commensurate with role
Have a contagious passion for food and customer service
You draw satisfaction from supervising, training, and supporting a team
Understanding of delegation and influencing skills
Excellent organisational abilities; high attention to detail
Concise and effective verbal and written communication
Ability to adapt to challenges and opportunities with a solution-oriented perspective
Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether thats an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our teams careers. Better is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you dont meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.
The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. xwzovoh
And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.
INDVIP