Director of Rooms

Job title: Director of Rooms

Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
Location: London
Reporting to: Director of Operations
A luxury hospitality property in London is seeking an experienced and passionate Director of Rooms to lead all Rooms Division operations and deliver exceptional guest experiences across Front Office, Concierge, Butler Services, and Housekeeping.
This is an outstanding opportunity for a dynamic hospitality leader who thrives in a fast-paced luxury environment and has a proven ability to inspire teams, elevate service standards, and drive operational excellence.
Whats on Offer Competitive salary
Performance-related bonus
Opportunity to work within a prestigious luxury hospitality environment
Career progression and development opportunities
Collaborative and supportive leadership culture

The Role As Director of Rooms, you will oversee the day-to-day management of all rooms-related departments, ensuring seamless operations, outstanding guest satisfaction, and strong financial performance. Working closely with senior leadership, you will champion service excellence while developing and motivating high-performing teams.
Key Responsibilities Lead and manage Front Office, Concierge, Butler Services, and Housekeeping operations
Drive exceptional guest satisfaction and service delivery standards
Build strong relationships across departments including Engineering and Food & Beverage
Monitor departmental performance, productivity, and financial results
Ensure compliance with hotel standards, SOPs, and operational procedures
Lead, coach, and develop departmental managers and team members
Handle guest concerns proactively and professionally
Support recruitment, onboarding, performance management, and employee engagement initiatives
Analyse operational reports and implement strategies to improve efficiency and profitability
Maintain strong quality assurance and audit standards
About You The ideal candidate will be an inspiring leader with a strong luxury hospitality background and a passion for delivering memorable guest experiences. xwzovoh
Experience & Qualifications Previous senior Rooms Division leadership experience within a luxury hotel environment
Strong operational knowledge of Front Office and Housekeeping functions
Proven ability to manage large teams and multiple departments
Experience driving guest satisfaction and operational performance
Strong financial and commercial awareness
Excellent communication and leadership skills
Highly organised with strong attention to detail
Degree in Hospitality Management, Business, or related field preferred
If you are interested in this opportunity, please apply today.