Group Memory Care and Lifestyle Specialist

Reportingto: Directorof Operations ProfessionalStakeholders: GroupClinicalSpecialist,HeadofOperations,HospitalityManager,Clinical Lead and Nurse Manager, Lifestyle Partners Role Purpose The Group Memory Care & Lifestyle Specialist will lead the development and delivery of exceptional, evidence-informed memory care and lifestyle experiences across Loveday.

Interested in this role You can find all the relevant information in the description below.

The role brings together specialistdementiaknowledge,meaningfulengagement,memberexperienceandluxuryhospitalityto ensure every member is known as an individual and supported to live with meaning, purpose, choice, dignityandconnection.Thisisahighlyvisible,hands-ongrouprole.Thepostholderwillsetstandards, coach teams in practice, support complex members and families, audit quality, develop innovative programmes and ensure that lifestyle is embedded within everyday care rather than treated as a standalone activities function.Working closely with physicians and healthcare experts.

Role Responsibilities Group-widememorycarephilosophy,standardsand practice.

Thequality,breadthandpersonalisationoflifestyleandmeaningfulengagementacrossall residences.

Memorycareenvironments,routinesandapproachesthatpromoteindependence,orientation, comfort and wellbeing.

CoachinganddevelopmentofLifestyleteamsandsupportforcare,nursingandhospitality colleagues in delivering meaningful engagement.

Memberlifehistories,preferences,interestsandroutinesbeingtranslatedintoindividualiseddaily experiences promoting the Legacy Hub to ensure maximum usage Specialistsupportformembersexperiencingdistress,changesinbehaviour,transitionorincreased cognitive need.

Familyeducationandengagementrelatingtodementia,memorycareandmeaningful occupation.

Qualityassurance,audits,actionplansandcontinuousimprovementrelatingtomemorycareand lifestyle.

Groupevents,partnershipsandexternalrelationshipsthatenhancememberexperienceleverage Loveday's depth of relationships with healthcare stakeholders DevelopmentofinnovativeapproachesthatdistinguishLovedayasaleaderinluxuryseniorliving and memory care.

WorktounderstandhowtheGellerCommissionreportcanbeleveragetomaximisetheresearch and impact on our work.

MemoryCare – Leadership Actasthegroupsubject-matterspecialistfordementiaandmemorycare,promoting compassionate, evidence-informed and person-led practice.

DevelopandmaintainaclearLovedaymemorycareframeworkthatreflectsclinicalbestpractice while remaining consistent with the Loveday member experience.

SupportRegisteredManagersandclinicalteamswithcomplexpresentations,includingdistress, anxiety, changes in behaviour, communication difficulties and transitions.

Promotenon-pharmacologicalapproachesandmeaningfuloccupationaspartoftheresponseto distress and unmet need.

Reviewthelivedexperienceofmembersreceivingmemorycareandidentifyopportunitiesto improve routines, environments, communication and engagement.

Supportteamstounderstandthepersonbehindthediagnosis,includingbiography,relationships, occupation, culture, interests, preferences and lifelong routines.

Lifestyle& Member Experience Set the group standard for an exceptional lifestyle proposition, ensuring programmes are sophisticated,varied,purposefulandtailoredtotheindividualslivingwithineachresidence.

Movepracticebeyondatraditionalactivitiescalendarbyembeddingmeaningfulengagement throughout the member's entire day.

Ensuremembershaveopportunitiesforphysical,intellectual,cultural,creative,socialandsensory engagement, alongside quieter individual pursuits.

Championchoiceandspontaneity,ensuringlifestyleprogrammesrespondtomembersratherthan expecting members to fit our schedule.

Workwithhospitality,culinary,careandclinicalteamstocreatejoined-upexperiencesreflectinga private members' club standard of service.

DevelopsignatureLovedayexperiencesandpartnershipsappropriatetotheinterestsand expectations of members.

QualityAssurance and Governance Undertakeregularmemorycareandlifestyleauditsacrossresidences,includingobservationof practice and member experience.

Produceclearactionplans,monitorcompletionandescalaterecurringormaterial concerns.

Usememberfeedback,familyfeedback,incidents,complaints,observationsandqualitydatato identify themes and opportunities for improvement.

SupportresidencesindemonstratingstrongevidenceagainstrelevantCQCqualitystatements, particularly person-centered care, dignity, choice, independence and responsive care.

Contributetogroupgovernancereportingandprovideassuranceonmemorycareandlifestyle standards.

Supportpreparationforregulatoryinspections,internalqualityreviewsandduediligenceactivity where required.

Training,Coaching& Culture Coachcolleaguesinrealtime,modellingexceptionalinteractionswithmembersratherthanrelying solely on classroom training.

Developanddeliverpracticaltrainingindementiacommunication,meaningfulengagement,life story work, responding to distress and creating purposeful days.

SupportinductionandongoingcompetencydevelopmentforLifestylecolleaguesandotherrelevant team members.

Identifystrongpracticeandcreateopportunitiesforittobesharedacrossthe group.

Buildacultureinwhicheverycolleagueunderstandsthatcreatingameaningfuldayiseveryone's responsibility.

Families and External Partners/Stakeholders Providespecialistguidancetofamilieswhereappropriate,helpingthemunderstandchanges associated with dementia and how they can remain meaningfully connected.

Supportresidenceswithsensitiveorcomplexfamilyconversationsrelatingtomemorycareand member wellbeing.

Developrelationshipswithrelevantculturalorganisations,therapists,specialists,community partners and dementia experts.

RepresentLovedayprofessionallyatappropriateevents,forumsandpartnership meetings.

Continuous Improvement and Innovation Keepabreastofdevelopmentsindementiacare,cognitivehealth,lifestyle,technologyand therapeutic approaches and assess their relevance for Loveday.

Pilotandevaluatenewinitiativesbeforerecommendinggroup-wide implementation.

Identifyopportunitiesfortechnologytoenhanceindependence,engagement,communicationand quality of life without replacing human connection.

ContributetothecontinuedevolutionofLoveday'spropositionandpositioningasaleaderin exceptional later-life care.

Essential Experience Significantexperienceindementia,memorycare,olderpeople'sservicesoracloselyrelated specialist field.

Strongunderstandingofperson-centereddementiapracticeandtherelationshipbetween cognition, environment, communication, occupation and wellbeing.

Experienceofleading,coachingorinfluencingteamsacrossmultipleservicesor departments.

Abilitytoobservepractice,identifyriskorpoorstandardsandtranslatefindingsintopractical improvement.

Excellentcommunicationskillswiththeconfidencetoengagemembers,families,frontline colleagues and senior leaders.

Anaturallywarm,engagingandhighlyprofessionalapproach,combinedwiththeconfidenceto challenge constructively.

Strongorganisationalskillsandtheabilitytoworkindependentlyacrossmultiple locations.

Commitmenttodeliveringexceptionalstandardswithinapremiumservice environment.

Desirable Relevantprofessionalqualificationinnursing,occupationaltherapy,psychology,dementiastudies, social care, therapeutic recreation or a related discipline.

Recogniseddementiaspecialisttrainingorpostgraduate study.

Experiencewithinluxuryseniorliving,privatehealthcare,hospitalityoranotherpremiumcustomer environment. xwzovoh

ExperienceofCQC-regulatedservicesandquality assurance.